Privacy Policy

This Privacy Policy explains how Handaptive LLC ("Company", "we", "us", or "our") collects, uses, discloses, and protects information from users ("you") of the PineGo mobile and web applications (the "Service").

By using PineGo, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

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1. Information We Collect

We collect the following types of information:

a. Account Information

• Name, email address, and company name when you create an account.

b. Usage and Activity Data

• Logs related to Service usage, such as login times, job dispatch activity, and feature usage.

c. Location & Route Data

• Geolocation data for routing and dispatch purposes (where applicable and with permission).

d. Media and Files

• Before/after photos and signed contracts uploaded through the app.

e. Device Information

• Browser type, operating system, mobile device type, and IP address.

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2. How We Use Your Information

We use the collected information to:

• Provide and improve the Service.
• Schedule and dispatch snow removal personnel.
• Maintain route and job history.
• Communicate with users (e.g., service updates, customer support).
• Monitor and analyze usage trends and performance.
• Ensure security and prevent fraud or abuse.

We do not sell your personal data to third parties.

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3. Sharing and Disclosure

We only share your information:

• With your consent.
• With service providers who help us operate the Service (e.g., hosting, analytics).
• To comply with legal obligations or enforce our Terms and Conditions.
• In connection with a merger, acquisition, or asset sale (with notice provided to you).

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4. Data Retention

We retain your information as long as necessary to provide the Service, comply with legal obligations, or resolve disputes. You may request deletion of your data (see Section 7).

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5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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6. Children's Privacy

PineGo is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

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7. Your Rights and Choices

You may:

• Access or update your account information.
• Request deletion of your account and associated data.
• Opt out of non-essential communications.
• Contact us regarding data concerns at support@pinego.io

Some rights may vary depending on your jurisdiction (e.g., under GDPR or CCPA).

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8. International Users

If you are accessing PineGo from outside the United States, note that your data may be stored and processed in the U.S. By using the Service, you consent to the transfer of your information to the U.S.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted at https://pinego.io/privacy, and the effective date will be updated. Continued use of the Service after changes means you accept the revised policy.

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10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: